Refund Policy

This explains when we can offer a refund. It reflects how MyPerson is billed through Stripe. Nothing here limits refund rights you have under the law where you live.

Subscriptions

Weekly and monthly plans renew automatically until you cancel. Because access to your companion begins immediately, subscription payments are generally non-refundable — but we will refund accidental or duplicate charges, and where a refund is required by law.

Day Pass and top-ups

Day Passes and minute top-ups are one-off purchases, not subscriptions. Top-up minutes do not expire. If a purchase failed or was charged twice, contact us and we will put it right.

How to request a refund

Email us within 14 days of the charge with the email address on your account and the approximate date. We will review it and reply as quickly as we can.

Contact

Refund requests and billing questions: [contact].