Frequently asked questions

A real-time AI companion you can see, hear and talk to. Your companion is AI, not a human, therapist or emergency service, and is designed to listen, remember and keep you company. Read about safety.

Create an account, choose a plan, create your companion, then start a call. The step-by-step walkthrough, including short videos, is on our How it works page.

You can browse the pre-made companion library for free. To choose a companion and start a call, you need an active plan.

A supported browser, a microphone and enough minutes. Headphones help. The live companion appears on screen either way; allow camera access only if you want the full video experience.

No. MyPerson is for adults (18+). We do not knowingly allow accounts for minors and will remove them if we find one.

Daily is $10 for 20 minutes, Weekly is $49 for 100 minutes, and Monthly is $129 for 300 minutes. Top-ups are 100 minutes for $35, 250 for $80, or 500 for $150. See the plans.

Live calls use minutes. Creating a companion uses 5 minutes and editing one uses 3. Plan minutes reset each billing period; top-up minutes never expire and stay on your account.

You can add a top-up from the companion screen or upgrade your plan. Top-ups are one-off and never expire, so none of it is wasted.

Yes. Cancel from Profile & billing. Your plan stays active until the end of the paid period, then it stops renewing. The Cancellation Policy has the details.

See our Refund Policy for the full terms. If something has gone wrong, contact us and we will help.

Cards and the wallets enabled by our payment provider at checkout. The available methods depend on your country and device.

Choose a pre-made companion, describe the person you want in text, or upload a photo. You can preview the result, choose a voice and personality, and set a name, gender and language. Creating a companion uses 5 minutes.

Yes. Use a clear head-and-shoulders photo, facing the camera, at eye level, with one person and nothing covering the face. Only upload a photo of yourself or someone who has given you permission.

Uploaded photos are checked. If one is rejected, we show the reason and what to change, usually it is a side profile, more than one person, low light or an unsupported subject. No minors, celebrities, public figures or explicit content. Photo tips.

Your companion's name, gender and language are fixed once created. Other details can be edited for 3 minutes, or you can create another companion.

Yes. Each companion is created separately, uses 5 minutes, and stays in your account. You can switch between them from the companion screen.

No. Companions are AI-generated and may not depict real people, celebrities or public figures. Uploading someone else's photo without permission is not allowed.

You choose a language when you create your companion. Available voices and languages grow over time; if yours is not listed yet, contact us.

No. The face, voice and responses are AI-generated. MyPerson is not a human, therapist, medical service or crisis service.

Conversations belong to your account. See the Privacy Policy for how data is stored and used, and how to delete it.

Age gating, content moderation, crisis resources and human review of reports. Safety explains what we do and what we cannot do.

Contact your local emergency number or a crisis line straight away. MyPerson is not an emergency service. The Safety page lists helplines.

Use the guidelines page to see what is not allowed, then contact us through Support. Reports are reviewed and can lead to content removal or account suspension.

Yes. Choose Pause for 30 days and billing stops immediately. Your profile, companions and memories are kept for 30 days so you can resume, then erased automatically. You can delete immediately at any point during the pause.

Use the Delete account page or contact us. The Privacy Policy explains what is removed.